We’re here to help! Whether you have questions about our products, need assistance with an order, or want to share feedback, our team is ready to assist.
Customer Support: Email us at contact@vantiq.store
Business & Partnership Inquiries: Reach us at business@vantiq.store
At VANTIQ, we prioritize your satisfaction and aim to make your shopping experience seamless, convenient, and enjoyable. Don’t hesitate to contact us — we’re always happy to help!
Frequently asked questions
How long does shipping take?
Orders are processed within 1-3 business days. Delivery usually takes 7-21 business days depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on orders over €50.
Do you ship internationally?
Yes, we ship across Europe.
What payment methods do you accept?
We accept Visa, Mastercard, PayPal and other secure payment methods.
Is my payment secure?
Yes. All transactions are encrypted and processed securely.
What is your return policy?
You can return items within 30 days of delivery if they are unused and in original condition.
What if I receive a damaged item?
Contact us within 48 hours and we will arrange a replacement or refund.
Are the watches waterproof?
Our wathes are splash-resistant but not suitable for swimming or showering.
What materials are used?
We use high-quality stainless steel and durable leather straps.
Do the watches come in a box?
Yes, each watch comes in a premium gift box.
How can I track my order?
Once shipped, you will receive a tracking number via email.
Can I change or cancel my order?
Orders can be modified within 12 hours after purchase.
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